What is setting your business hours?
Setting up business hours is a smart way to manage customer expectations and ensure calls are handled efficiently. With a UKTEL Communications digital phone system, you can define specific hours for direct call answering and set up automated responses for times when your business is closed. This ensures customers always know when they can reach a live representative, and after hours, they can hear a custom message, leave a voicemail, or be redirected to an emergency line if needed.
One of the biggest advantages of using a UKTEL Communications digital phone system is its flexibility. You can easily adjust business hours for holidays, special events, or unexpected closures—all within a few clicks on your online dashboard. You can even customise hours by department, ensuring customer support, sales, and technical assistance each have tailored availability. This not only enhances professionalism but also reassures customers that your business is well-organised and accessible when they need you.
Which businesses are most likely to find changing business hours useful?
Businesses with variable opening hours will find this feature incredibly useful. Restaurants and retail stores, for example, often adjust their hours around seasonal changes, holidays, or special events. With a VoIP system, they can quickly update their business hours, keeping customers informed and reducing missed calls. Imagine a restaurant closing early for a private event—by updating their phone system, they can instantly notify callers, eliminating the need for multiple calls or last-minute confusion.
Service-based businesses like law firms, consulting agencies, and call centres also benefit from customisable business hours. Many of these businesses offer after-hours support or emergency services, and having the ability to adjust phone hours ensures clients are directed to the right place at the right time. This is especially valuable for businesses with multiple teams, as each department can have tailored availability, improving the client experience and ensuring callers reach the right person efficiently.
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